Accessible Travel Service

Lift-equipped vehicles, companion discount and priority boarding

Accessible Travel Service

Wheelchair-ramp vehicles, a free companion and trained staff.

50% discount

Accessible travel for passengers with disabilities is an integral part of our scheduled services. Our eight ramp and lift equipped vehicles run on the main lines on a planned basis; they have wheelchair spaces and securing systems.

What we offer

  • Wheelchair space with four-point securing
  • 50% ticket discount with a disability report; companion travels free
  • Priority ticketing and boarding at terminals
  • Accessibility training for drivers and hosts
  • Free carriage of guide dogs

Booking

For services with accessible vehicles we ask you to buy the ticket at least 24 hours in advance and notify us on 0850 555 49 49 so that the right vehicle is assigned and a greeter is arranged at the terminal. In urgent cases requests on the same day are also considered.

Terminal support

At our larger terminals priority counters, trained greeters and boarding assistance are offered to passengers with disabilities. Audio information and guidance are provided for visually impaired passengers, and visual announcements and written information for hearing-impaired passengers.

Scope of service

  • Ramp and lift vehicles
  • Free companion
  • 50% disability discount
  • Priority boarding

Accessible Travel Service — get a quote

Fill in the form and we will get back to you as soon as possible.

Frequently asked questions

How do I cancel or change my ticket?
You can cancel or change with your PNR number in the 'Ticket Services' section of our website, in the app or on 0850 555 49 49. Refunds are 100% up to 24 hours before departure, 80% from 24 to 6 hours and 50% from 6 to 1 hour; a date/time change is free once until two hours before departure.
What is my baggage allowance?
One suitcase of up to 25 kg per person is free in the luggage hold and hand luggage must not exceed 5 kg. Extra baggage is carried for 5% of the line fare (max 150 TRY). Bicycles and musical instruments are carried if notified in advance.
What is the ticket rule for children?
Ages 0–6 travel free on a lap, a child ticket is bought if a seat is requested. A ticket for ages 7–12 is 25% off and ages 13 and over pay the full fare. A parental consent form is required for under-15s travelling alone.
How do I find my PNR number?
The PNR is sent by SMS and email after purchase (8 characters starting with YB). If you cannot find it the call centre can locate your ticket record with your name and phone number.
Is there Wi-Fi and charging on the vehicles?
Yes. All vehicles have free Wi-Fi; Premium class has USB-C, wireless charging and a personal screen, and Comfort class has a USB port.
WhatsApp +90 212 555 49 00 info@yolbilturizm.com.tr